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Legal Notice

1. PREAMBLE 

The site, www.citroen-europass.com (hereafter referred to as the “Site”), has been designed with the intention of processing the personal information of its users. 

Access and use of the Site are covered under the “Terms and Conditions” described hereafter, and also under the applicable laws and/or regulations. 

The Site can be accessed free of cost, excluding the connection costs charged by your operator.  By connecting to and accessing the Site, the user declares that he/she fully and unconditionally accepts all the conditions stated in these Terms and Conditions. 

2. PUBLISHING AND HOSTING  

The Website www.citroen-europass.com, hereinafter referred to as the Website, is published by: AUTOMOBILES CITROEN, a public limited company with capital of 159,000,000 Euros, whose head office is 7 rue Henri Sainte-Claire Deville, 92500 Rueil-Malmaison. Registered in the Register of Commerce and Companies of NANTERRE under number 642 050 199 R.C.S..

Responsible for the publication of the Website:

- Publication Director: Christophe Spitalier

- Site Managers: PSA Peugeot Citroën

- Website Host: PSA Peugeot Citroën

- Address: Technical Center of Achères - Rond Point Jenatzy - 78300 Poissy – France

3. INTELLECTUAL PROPERTY RIGHTS  

The user is informed that many elements of the Website are protected by copyright, design and trademark laws. Consequently, any reproduction or partial or complete use of any element of the Website is prohibited without the prior permission of Automobiles Citroën Automobiles.

4. PRIVACY STATEMENT 

The purpose of this Privacy Policy is to inform you in accordance with the applicable regulations on the protection of personal data (which refers to the General Data Protection Regulation 2016/679 of 27 April 2016 and to the Law IT and freedom No. 78-17 of 6 January 1978), conditions of processing of your personal data by Automobiles CITROEN whose head office is located 7 rue Henri Sainte-Claire Deville - 92500 Rueil-Malmaison, RCS Nanterre B 642 050 199

What are the purposes of Automobiles Citroën’s processing of your personal data and what is the legal basis for this processing?

The consultation of the Website is possible without the User having to reveal his identity or any other personal information regarding him.

The purposes on which We collect the information are as follows:The processing of this information is justified by:
Process your Citroën product order The processing of the order results from the execution of the Contract between You and Us
Manage and optimize the customer relationship The legitimate interest of Automobiles Citroën to ensure the satisfaction and the follow-up of its customers
Conduct surveys, surveys or statistics to better evaluate the quality of its products and anticipate the needs of its customers The legitimate interest of Automobiles Citroën to evaluate the quality of its products, anticipate the needs and satisfaction of its customers and develop accordingly new features
Analyze and optimize the features of the site The legitimate interest of Automobiles Citroën to improve and provide a superior service with improved features
Send you information about our promotional offers, news and events (newsletters, invitations, questionnaires, surveys and other publications) Your prior consent that will be obtained, where required by law, by checking the box for this purpose when You provide Your personal data to Automobiles Citroën

 

Who are the recipients?

Automobiles Citroën may be required to disclose any information concerning the User in order to comply with any law or regulation in force, or to respond to any legal or administrative request.

The personal data that We process will be shared by Automobiles Citroën, to a limited number of recipients, according to the purpose of the processing, as follows:

Recipient's namePurpose of sharing
Any company belonging to the same Group as Automobiles Citroën To promote research, analysis and product development PSA Group
Any third party service provider and / or any company belonging to the same Group as Automobiles Citroën, involved with Automobiles Citroën, in the supply of services that You have requested or requested by Automobiles Citroën for the purposes listed above To carry out marketing campaigns, carry out satisfaction surveys and propose commercial offers adapted to customers' needs
Any commercial partner of Automobiles Citroën bound by a confidentiality obligation For any use of anonymous data for statistical purposes

 

Is your personal data transferred outside the EU?

Automobiles Citroën may have to transfer Your personal data to recipients located in countries outside the European Economic Area (EEA). The transfer conditions are protected in accordance with the current regulations on the protection of personal data.

What is the retention period of your personal data?

The retention period of your personal data collected by Automobiles Citroën can be determined according to the purpose of the data processing according to the following criteria:

- the data stored for specified purposes are retained for as long as necessary for the purposes of the processing of personal data as defined in Article 1 above (for the duration of the contract concluded with you, in accordance with the law, as long as we have a business relationship with you).

- your personal data are then archived for use in case of dispute or dispute during the limitation period applicable to the subject of the dispute.

- and then anonymized or deleted.

For more information, you can also refer to the Citroën Automobile Retention Policy.

How do we use cookies?

"Cookies" are small text files sent to your device and stored on your hard drive to allow our websites to recognize you when you visit them.

When you visit one of our websites or use our applications or other digital tools, we may, subject to your consent, use cookies, cookie pixels and other technologies to collect the following data:

- IP address, connection information, browser type, location, time zone, operating system, and other technical information.

- Information about your visit, including the websites you visit before and after our website and the products you have visited

- Duration of visits to the pages of our website and information about the interaction between the pages

Please refer to our Cookie Policy for more information.

What are your rights and how can you exercise them?

In accordance with the current regulations on the protection of personal data, you have the right to access, rectify, erase, limit processing, obtain a copy of your personal data. personal data for your own purposes or to transmit them to another service provider of your choice (portability), as well as a right to oppose the processing of your personal data when these data are processed for direct marketing purposes.

You can also send Automobiles Citroën instructions on the fate of your information after your death. You may withdraw your consent at any time when the processing is based on it. All these rights apply within the limit provided by the current regulations on the protection of personal data. You can exercise these rights on simple request addressed to Automobiles Citroën - Customer Relations Department, Case YT 227 - 2/10 Bd of Europe, 78092 POISSY. You can also exercise your right to file a complaint with the national data protection authority by sending your request to the National Commission for Informatics and Freedoms, 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07, www.cnil.fr.

5. COOKIES  

WHAT ARE COOKIES?

The CNIL defines cookies as "a small text file deposited on your hard drive by the server of the site you are visiting. It contains some data, including:

- the name of the server that wrote it;

- most often an identifier in the form of a unique number;

- possibly an expiration date.

This information is stored on your computer in a simple text file that a server accesses to read and save information. A cookie is necessarily attached to a unique domain name (that of the server that has deposited it) so that only a request from the same server can access it. »The Site includes a system of cookies. Thus the User is informed that during his visits to the Site, cookies may be automatically installed on his Internet browser.

Cookies are files sent to the hard disk of users to facilitate their navigation on the site and to establish statistics of attendance or to set up personalized advertisements based on the user's navigation.

These cookies do not contain any personal information.

The User can disable the sending of cookies by modifying the parameters of his Internet browser.

THE DIFFERENT TYPES OF COOKIES WE USE

The cookies used on our websites are in different ways:

1- Anonymous cookies for measuring the use and use of the online service

Attendance statistics cookies are used to measure the audience of the website (the number of visits, the average time spent by Internet users, the items they click ...). The purpose of these cookies is the constant improvement of our website in order to be sure that it corresponds to your needs. The audience measurement type cookies are strictly anonymous and do not in any way to identify the visitor to the Site or to collect personal data (for example, name, IP address ...).

2. Cookies for storing connection information

On some of our websites you can log in and fill out identification elements (for example your customer account on MyDS.fr, your member account on Citroën-ds-privilege.fr, ...). These websites use cookies to, for example, remember your account, or your access to a particular service.

6. LIMITATION OF LIABILITY 

Users use the Website under their responsibility. Automobiles Citroën Automobiles cannot be held responsible for damages resulting from the use of this site. Users must protect their technical equipment against any form of contamination by viruses and / or intrusion attempts, Automobile Citroën Automobiles cannot be held responsible in this case.

7. HYPERTEXT LINKS 

The setting up of a hypertext link to the Website requires the prior written authorization of Automobiles Citroën Automobiles. In any event, Automobiles Citroën Automobiles cannot be held responsible for the content of sites to which the Website is affiliated with hypertext links or any other type of link.

8. APPLICABLE RIGHT 

The Site and these Legal Notices are subject to French law to the exclusion of conflict of laws rules. They are written in French.

In the event of any dispute relating to the interpretation or the execution of these Legal Mentions, the courts of Paris shall have exclusive jurisdiction, unless otherwise required by law.

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